Logistics & Delivery Operations
Ziplink Express
Multi-Tenant Parcel Delivery & Logistics Management Platform
A multi-tenant logistics platform for parcel creation, dispatch, tracking, payments, and analytics across five operational roles.
Challenge
Traditional delivery operations rely on fragmented processes — spreadsheets, phone calls, manual dispatching, and limited shipment visibility. The result is delayed deliveries, poor coordination between teams, inaccurate pricing, and difficulty tracking payments and rider performance.
Solution
Designed and developed a centralized, web-based logistics ecosystem that manages the full parcel lifecycle — creation and processing, vendor shipments, rider dispatch and tracking, zone-based pricing, customer tracking, payment reconciliation, and operational analytics — behind role-based access for administrators, vendors, coordinators, riders, and customers.
Impact
Transformed fragmented logistics operations into a single digital workflow, delivering better shipment visibility, improved delivery coordination, streamlined payment tracking, and data-driven operational decision-making.
Use cases
What Ziplink Express handles.
Parcel Management
Parcel creation, lifecycle status, scheduling, express and fragile handling, with size-based pricing.
Vendor Portal
Vendors create and manage shipments, track progress, monitor charges, and review delivery history.
Rider Management
Rider assignment, delivery task tracking, cash collection, confirmation, and performance monitoring.
Customer Tracking
Real-time parcel tracking, delivery status updates, shipment history, and notifications.
Operations Dashboard
Live operational statistics, delivery analytics, revenue reporting, and performance metrics.
Pricing Engine
Zone-based, distance-aware pricing with delivery-type modifiers and custom vendor rates.
Built for every role
Dedicated dashboards, permissions, and workflows per user type.
Engineering highlights
The harder problems behind the platform.
Multi-Role Access Architecture
Role-based access control so each user type reaches only its relevant functionality, preserving security and data integrity.
Dynamic Pricing Engine
A flexible model that calculates delivery cost from zones, parcel size, delivery speed, parcel type, and vendor-specific rates.
Parcel Lifecycle Tracking
A complete state-management workflow tracking shipments from creation through final delivery.
Financial Reconciliation
Mechanisms for tracking rider cash collections, outstanding payments, vendor balances, and delivery-fee liabilities.
Tech stack
The technologies used to build Ziplink Express.
Screenshots
A closer look at Ziplink Express.
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